A digital service, nothing shipped
Plans (monthly or yearly subscriptions) and credit packs give you access to the Service and credits to spend in it. We do not ship any physical product, so no shipping address is needed and no shipping fees, customs duties or delivery times apply.
Delivery of plans and credits
- Plan access and credits are added to your account automatically as soon as the payment is confirmed by Razorpay, normally instantly and almost always within a few minutes.
- Your balance is shown in the app sidebar and under Plan & credits. A confirmation also appears there in your payment history.
- Monthly plans add their credits at the start of each billing month; yearly plans add the same monthly credits every month of the year. Renewals are delivered the same way as the first payment.
- Occasionally a bank confirms a payment late (for example some UPI or net-banking payments). Credits are then added when the confirmation arrives, even if you closed the checkout window.
Delivery of generated videos
Ideas, scripts, video clips, thumbnails and finished videos are generated in the cloud and delivered inside the app, where you can preview and download them, or publish them to your connected YouTube and Instagram accounts. Most steps finish within minutes; video rendering can take longer at busy times. Work runs in the background, so you can close the tab and find the result later in History.
If credits do not appear
If your payment went through but your plan or credits do not appear within 30 minutes, first refresh the Plan & credits page (it re-checks recent payments with Razorpay). If they are still missing, contact us within 7 days of the payment at support@cutflare.com with your account email and the Razorpay payment id (starts with "pay_") or the payment date and amount. We will add the credits, or refund the payment under our Refund & Cancellation Policy. More ways to reach us are on the Contact page.
Where we deliver
The Service is available online worldwide, wherever it is lawful to use it and wherever YouTube, Instagram and our payment provider operate. Prices are charged in Indian rupees (INR); outside India your bank converts the amount.
Contact
[LEGAL ENTITY NAME], [REGISTERED ADDRESS, CITY, STATE, PIN CODE, INDIA]
Support: support@cutflare.com (Monday to Friday, 10:00 to 18:00 IST)